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Here at My Beautiful Wigs we want to try and provide as much information and help as possible.  Please see below some of our most common questions and answers.

Still can't find what you are looking for, call us on 0208 573 9620 or email us at

You can find us on Instagram, facebook and YouTube to see tutorials, reviews and pictures!

facebook - mybeautifulwigs

instagram - mybeautiful_wigs

YouTube - My Beautiful Wigs

Can I get VAT relief?

Yes we do.  At checkout there is an option to select VAT exempt and a simple form to fill in. If you experience any problems with this then please email us at

What are the Petite, Standard and Large sizes?

They differ for each brand but generally it will state it on the "whats underneath" tab

For example Ellen Wille sizes are as follows:

Kids & Petite 52cm-54cm

Standard - 54cm-56cm

Large - 56cm-58cm

How long can I expect my wigs to last?

This varies depending on hair type and also how well you look after the hair. If you follow manufacturers guidelines and use the correct care products then you can expect approximately....

Synthetic - up to 6months

Mixed fibre - 6-9months

Human hair - up to 1 year

What products should I use to wash and look after my wig?

We have an extensive range of branded products on our website to help maintain the life and look of you wig. There are shampoos, conditioners and styling products for every hair type. Care packs available too!

Can I use hair straighteners or curling tongs on my wig?

You must never use these on synthetics wigs as it will damage them.

However High Heat fibre or Heat Defiant and Human Hair wigs do allow the use of these tools as long as you do not exceed the maximum temperature recommeded for that particular wig, please check!

Make sure you use straighteners or tongs which have the temperature shown and can be adjusted and a heat protection spray!

What is the difference between Ellen-Wille's European Remy Hair and Remy Hair?

European Remy Hair is the same amazing quality as Remy Human Hair, but it is just a bit finer and lighter, ideal for someone who really wants that lighter than light effect from their wig.

What does rooted and mixed colours mean?

Rooted - If the colour you have chosen is described as "rooted" this means that there will be a slight root effect, a few shades darker than the colour you have chosen to give that beautiful natural look.

Mixed - If the colour you have chosen is described as "mixed" this means it is not a "block" colour.  It means it has a mix of similar colours together to break up the colour and adds to that look of natural texture.

Do you ship to my country?

We ship worldwide! We offer express delivery on quotation too. Please visit our Delivery & Returns page for more details or email us at

What if my wig is out of stock?

We sell hundreds of wigs in many colours therefore it is not possible to stock every wig, although we do have some more popular ones in stock!

We place regular orders with our manufacturers however sometimes they are out of stock there too 🙁 if in the unfortunate event the wig you have ordered is out of stock with the manufacturer then we will email you with a due date. You will always have a choice to wait, find another wig or get a refund. Which ever is best for you.

How do I book a fitting?

If you have bought a wig already and want to book a fitting we cannot wait to see you and help you finish your style to perfection.  This is done at our salon "Zipandas" so please call us on 0208 5739620 and quote your booking reference number.  Alternatively please email us at and we will get back to you, either way we look forward to hearing from you!

Are your fittings done in a private room?

Yes, we work in a Middlesex salon called "Zipandas" who have specialied in hair loss solutions and wigs for over 8 years. We will help you with the fitting and styling of your wig in a private room making you feel comfortable and relaxed.

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